We send almost all packages with PostNL. For countries outside the Netherlands, this will be offered to you with PostNL partners. It is possible that a different carrier is chosen.
Normally, a package arrives within 1 working day (90%) after the shipment has left our home. If the package is not received after 4 working days (after you have received a track and trace code from us), we recommend that you contact us.
Delivery to package location
With delivery to package location you decide where and when you pick up your order. You can choose from one of the 1,700 retail locations affiliated with PostNL's PakjeGemak.
Extended opening hours
PakjeGemak locations have long opening hours. On shopping evenings, more than 600 locations are open until 20:00 or later. About 1,600 locations are open on Saturdays.
How does it work?
When choosing a delivery method, you choose Pick up at package location. Then you can select your favorite package location. At this moment you can choose the package points of PostNL in the Netherlands. Other countries are currently not yet available. The costs are the same as for the parcel service.
|iDeal / Vooruitbetaling|
|Netherlands (boven €50,-)||gratis|
|Nederland (tot €50,-)||€ 4,95|
|Belgium (boven €50,-)||gratis|
|Belgium (tot €50,-)||€ 9,95|
Belgium, Denmark (excl. Faroe Islands and Greenland), Germany, France (incl. Corsica and Monaco), Italy (excl. San Marino and Vatican City), Luxembourg, Austria, Spain (incl. Balearic Islands, excl. Canary Islands), United Kingdom (excluding Gibraltar and the Channel Islands), Sweden, Bulgaria, Estonia, Finland, Hungary, Ireland, Croatia, Latvia, Lithuania, Poland, Portugal (incl. Azores and Madeira), Romania, Slovenia, Slovakia, Czech Republic, Albania, Andorra, Bosnia and Herzegovina, Canary Islands, Cyprus, Faroe Islands, Gibraltar, Greece, Greenland, Iceland, the Channel Islands, Kosovo, Liechtenstein, Macedonia, Malta, Moldova, Montenegro, Norway, Ukraine, San Marino, Serbia, Turkey, Vatican City, Belarus, Switzerland.
All other countries (incl. Russia).
Track & Trace
When your order is shipped, you will receive a "Track and Trace code" from us by email. With this code the package can be followed on www.tracktrace.nl. If the order fits in an envelope and it is of little value, you may not receive a Track & Trace code.
What if no one is home?
If the package is offered to you and no one is home, the delivery person will leave a note. It states whether the package will be offered again or if you can pick it up at the nearest post office.
Please note that when you pick up the package at the post office, you must be able to identify yourself.
What if the package gets lost?
If the package gets lost during the shipping process, that is of course our problem. After this we will send you a new shipment.
What if your order arrives damaged?
DeWinkel guarantees that your package will arrive in good order. If a package is found to be damaged upon receipt, please notify us immediately. We will fix this as soon as possible.
Delivery from external suppliers
If a product is not directly in stock with us, we can opt for dropshipping. The order will then be sent directly to you from the supplier. This is sometimes used by delivery companies other than our usual PostNL. The shipping costs for this are no different than when sending from our own warehouse. If available we will send you a track & trace code as soon as possible.
If you do not wish to purchase a product for any reason, you have the right to return the product to Verr KijkerShop within fourteen (14) working days after receipt. You first request a return.
Returns are only accepted in this case if the product is unused and undamaged. In addition, the packaging must be undamaged. Some products cannot be exchanged for hygienic reasons.
The costs for shipping are for you.
Conditions for this are:
- The product must be unused and in a state of purchase;
- The return must have the original purchase invoice and warranty card;
- The return package must be sufficiently stamped;
- It is recommended to send your package insured and registered, shipping is at your own risk;
- The product must be properly packaged;
- You must make a return request on the website and wait for a confirmation.
The following items cannot be exchanged:
- Software with a broken seal or opened packaging.
- Consumables such as protective film or cleaning fluid.
- Items that cannot be exchanged for hygienic reasons, such as earplugs, headsets, headphones.
- Items that are used, damaged or incomplete.
- Closed subscriptions, whether or not in combination with hardware.